GENERAL TERMS AND CONDITIONS

1. Provider Information

The provider and operator of the online store is:

De:novo Skupina, d.o.o.
Mencingerjeva 45, 1000 Ljubljana, Slovenia
Company Registration No.: 3582868000
VAT ID No.: 35993111
VAT Registered: Yes
Email: hello@bobooskincare.com

(hereinafter referred to as the “Provider”)

2. General Provisions

These General Terms and Conditions are governed by the laws of the Republic of Slovenia. For consumers residing outside Slovenia, the mandatory provisions of the law of the consumer’s habitual residence shall also apply.

The online store operates in accordance with the Slovenian Consumer Protection Act (ZVPot-1).

These Terms and Conditions govern:

·       the operation of the online store,

·       the rights and obligations of the Provider and customers,

·       the ordering and purchasing process,

·       complaints, returns, and dispute resolution.

By using the online store, the customer confirms that they have read, understood, and agree to these Terms and Conditions.

The Provider reserves the right to amend these Terms and Conditions at any time. Amendments shall take effect upon publication on the website.

3. Prices

All prices displayed in the online store are stated in euros (EUR) and include VAT, unless expressly stated otherwise.

Prices are valid at the time the order is placed. Delivery costs are not included in the product price and are clearly displayed before the order is finalized.

The Provider reserves the right to correct obvious pricing errors. In such cases, the customer will be informed and given the option to withdraw from the order.

4. Payment Methods

The following payment methods are available in the online store:

·       payment by credit or debit card,

·       PayPal,

·       other payment methods as displayed at checkout.

The Provider reserves the right to restrict or exclude certain payment methods.

5. Delivery

Delivery is carried out by the Provider’s contractual delivery partners. Delivery costs depend on the type, weight, and destination of the shipment and are displayed before the order is submitted.

The usual delivery time is X–Y business days and, in any event, no later than 30 days from order confirmation.

6. Conclusion of Contract

The sales contract is concluded at the moment the Provider confirms the order by email.

The contract is concluded in the Slovenian language and is stored by the Provider in electronic form.

7. Right of Withdrawal (14 Days)

Consumers have the right to withdraw from the contract within 14 days of receiving the goods, without providing any reason.

A model withdrawal form is available on the website or upon request by email.

The withdrawal period begins on the day following receipt of the goods.

The consumer must notify the Provider of the withdrawal by email at:
hello@bobooskincare.com

The consumer must return the goods no later than 14 days after notifying the withdrawal. The goods must be returned unused, undamaged, and in their original quantity.

The consumer bears the direct cost of returning the goods.

The Provider shall refund all payments received no later than 14 days from receipt of the withdrawal notice, using the same means of payment as used for the original transaction.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

·       goods which are not suitable for return for hygiene reasons if the packaging has been opened,

·       goods that have been used or damaged due to the consumer’s actions,

·       goods manufactured according to the consumer’s specific instructions.

8. Complaints and Lack of Conformity (ZVPot-1)

The Provider is liable for any lack of conformity of the goods that exists at the time of delivery and becomes apparent within two years from delivery.

The consumer must notify the Provider of the lack of conformity within two months from the date on which the defect was discovered, by email at hello@bobooskincare.com.

In the event of a justified complaint, the consumer may request:

·       free restoration of conformity (repair or replacement),

·       a proportionate reduction of the purchase price, or

·       a refund of the purchase price upon withdrawal from the contract.

The complaint procedure is carried out in accordance with the provisions of ZVPot-1.

9. Liability

The Provider endeavours to ensure that all information is accurate and up to date but does not accept liability for typographical errors or minor discrepancies in product descriptions.

Product images are for illustrative purposes only and may differ from the actual appearance of the product.

The products are not a substitute for professional dermatological advice. Patch testing on a small area of skin prior to use is recommended.

10. Dispute Resolution and Online Dispute Resolution (EU)

The Provider complies with applicable consumer protection legislation and seeks to resolve disputes amicably.

If an amicable resolution is not possible, the competent court in Ljubljana shall have jurisdiction.

In accordance with Regulation (EU) No. 524/2013, consumers may use the Online Dispute Resolution (ODR) platform available at:
https://ec.europa.eu/consumers/odr

The Provider does not recognise any alternative dispute resolution (ADR) body as competent for resolving consumer disputes.

11. Personal Data Protection

Personal data are processed in accordance with the Privacy Policy published on the website www.bobooskincare.com.

12. Final Provisions

The laws of the Republic of Slovenia shall govern the interpretation of these Terms and Conditions.

If any provision of these Terms and Conditions is deemed invalid, the remaining provisions shall remain in full force and effect.

By placing an order, the customer confirms that they have read, understood, and agree to these General Terms and Conditions in full.

PRIVACY POLICY

1. Data Controller

The controller of personal data is:

De:novo Skupina, d.o.o.
Mencingerjeva 45, 1000 Ljubljana, Slovenia
Company Registration No.: 3582868000
VAT ID No.: 35993111
VAT Registered: Yes
Email: hello@bobooskincare.com

2. Personal Data We Collect

2.1 Device Information

When you visit the Website, certain information about your device is automatically collected, including:

·       browser and device information,

·       IP address,

·       time zone,

·       cookie data,

·       information about pages or products viewed, referral sources, and interactions with the Website.

This information is referred to as “Device Information”.

2.2 Order Information

When you make or attempt to make a purchase through the Website, we collect:

·       name and surname,

·       shipping and/or billing address,

·       contact details (email address and phone number),

·       order details (products, quantities, value),

·       information necessary to process payment.

Payment information is generally processed by third-party payment service providers. The controller does not typically receive full payment card details.

This information is referred to as “Order Information”.

2.3 Customer Support

When you contact us, we process the information you provide and the content of the communication to respond to and manage your request.

“Personal Data” refers to Device Information, Order Information, and customer support communications.

3. Cookies and Similar Technologies

The Website uses cookies and similar technologies to:

·       enable essential Website functions,

·       store user preferences,

·       analyse Website usage and improve performance,

·       measure and personalise advertising where applicable.

Analytical and marketing cookies are used only with your explicit consent via the cookie banner.

You may manage cookies through your browser settings. Blocking certain cookies may affect Website functionality.

4. Use of Personal Data

Order Information is used to:

·       process and fulfil orders,

·       send confirmations, invoices, and notifications,

·       manage returns and complaints,

·       prevent fraud and misuse.

Device Information is used to:

·       ensure Website security and stability,

·       analyse and optimise user experience,

·       measure advertising effectiveness.

5. Legal Bases for Processing

Personal data are processed on the basis of:

·       performance of a contract,

·       compliance with legal obligations,

·       legitimate interests,

·       consent, where required.

6. Sharing of Personal Data

Personal data are shared only as necessary with:

·       payment service providers,

·       delivery and logistics partners,

·       IT service providers,

·       analytics and advertising partners.

Third-party services used include Shopify, Google Analytics, and Meta (Facebook) Pixel, in accordance with their respective privacy policies.

7. Behavioural Advertising

Personal data may be used for targeted advertising. You may opt out through the relevant platform settings.

8. Do Not Track

Our data processing practices do not change in response to “Do Not Track” signals.

9. Data Retention

Personal data are retained only as long as necessary:

·       order data: 10 years,

·       marketing data: until consent is withdrawn,

·       customer support data: until resolution or one year.

10. International Data Transfers

Personal data may be processed outside the EU/EEA when using international service providers. Transfers are conducted in compliance with applicable data protection laws.

11. Data Security

Appropriate technical and organisational measures are implemented to protect personal data. Absolute security cannot be guaranteed.

12. Your Rights

EU/EEA residents have rights including access, rectification, erasure, restriction, objection, data portability, and withdrawal of consent.

Requests may be submitted to hello@bobooskincare.com.
Complaints may be lodged with the Information Commissioner of the Republic of Slovenia.

13. Children

The Website is not intended for children, and we do not knowingly collect children’s personal data.

14. Changes to This Policy

This Privacy Policy may be updated from time to time. The current version is always available on the Website.

15. Contact

For privacy-related inquiries, contact:
hello@bobooskincare.com
De:novo Skupina, Mencingerjeva 45, 1000 Ljubljana

No Data Protection Officer (DPO) has been appointed.